Shipping Policy
Hey there, coffee lovers! At The Coffee Goat, we want to ensure a smooth shipping experience for you. Here are the important details you need to know:
Ordering Coffee Supplies?
Order Processing
We work hard to process and ship your orders as quickly as possible. Usually, we get things rolling within 2-5 business days, excluding weekends and holidays. Most orders will arrive within 14 business days. Keep in mind that during busy times or unexpected situations, this processing time may vary a bit. We appreciate your patience, and we'll do our best to get your order to you ASAP.
Order Confirmation and Tracking
Once you've successfully placed your order, keep an eye on your inbox. We'll send you an e-mail confirmation with all the important details, including tracking information. In case you can't find the email, don't forget to check your spam folder. And remember, if you need any confirmation or assistance, reach out to us.
Ordering Our Coffee?
We deeply appreciate your order and take great pride in what we do! We are confident that you will love our coffee! To ensure its utmost freshness and flavor, our coffee shipments follows a dedicated timeline and are shipped separately from everything else.
How Much Does Shipping Cost?
We offer FREE Shipping to all US orders. Currently, we only ship to the US and Canada. For more info, feel free to contact info@thecoffeegoat.com!
How Long Does It Take Coffee Orders To Ship?
We take pride in making sure that all of our orders are fresh, and that's why we roast them to order and pack them by hand. We believe that we provide the freshest coffee available on the internet because we only use the finest ingredients and a careful roasting process. If you order whole bean coffee, we'll roast and ship it on the same day, and for ground coffee, we'll ship it the day after roasting.
Important To Know About Ordering Our Coffee
Please note that because we take such care in our roasting process, it can take 1-5 business days for us to get your order ready to ship. Once it is shipped, it can take an additional 1-5 business days for it to arrive at your location, depending on where you are. We ship all orders via standard ground shipping by USPS, and we'll provide you with tracking information so that you can stay up-to-date on your delivery status. You'll receive an automatic notification from our store once we update your order with tracking information.
Order Changes and Modifications
We totally get it - sometimes, you realize you need an extra bag of beans or a different size coffee mug. But once we've shipped your order, we're unable to make any changes or modifications to it. So, please make sure to review your order carefully before hitting that "checkout" button. If you have any questions or need help, don't hesitate to reach out to us ASAP at info@thecoffeegoat.com. We're here to support you!
Shipping Address Accuracy
Before you hit that order button, take a moment to carefully review your shipping information. We want to make sure your order finds its way to you without any hiccups, so it's super important to double-check your shipping info and ensure that you enter the correct address during checkout. Please note that The Coffee Goat cannot be held responsible for non-delivery if errors occur in the address you provide.
Need More Assistance?
We want you to have an amazing coffee shopping experience from start to finish, and that includes hassle-free shipping. If you need any assistance with your order, don't hesitate to reach out to us immediately at info@thecoffeegoat.com. Just remember, once your order has shipped, we won't be able to make any changes to it.
If you have any other questions about our shipping policy, feel free to give us a shout. We're always here to assist you and ensure your coffee journey is smooth sailing!